Long Distance and Local Service

Good service makes the difference between a passion that makes your life more complicated and one that delivers on your hopes and dreams.

Good service to our buyers located near our service bases requires an ongoing effort to those who showed their trust by purchasing from us and we deliver on this trust. Those who are further away, however, require maximum focus, with planning and consideration from both the Mayer team and the buyer.

By providing qualified tradesmen with the proper tools Mayer hopes to minimize the number of trips required to service your needs. These techs will need detailed information on your situation, paying attention to all parts issues. As we hope to bring these parts with us, we will request mailed or emailed photos for the manufacturer. Any warranty item later determined not covered by warranty will be billed to the owner’s account.

With all new boat purchases at your site, service calls will be factored into your pricing with all travel expense included (2 times unless otherwise specified). Service visits  (travel time and expense) in addition to these will be charged to the client since warranty work is paid for by the manufacturer at our docks only. We suggest you allow us to price unlimited visits in our agreement or 4 at a minimum.

Our factory warranty agreements do not cover the following:

• Travel time to your site (see long distance service). Even if you are located on our lake we recommend the additional expense of 100% travel coverage (make it part of the finance package).

• Test operations in open water (regardless of location). Luhrs and Hunter $150.00. Ask about unlimited coverage.

• Launch operations on haul outs for inspection or tests (regardless of location).

Luhrs & Hunter $5.00/ft.

• If at a remote location, cost is paid by owner directly or cost and 15% if we bill this to owner. Ask about unlimited coverage.

 

Warranty packages are terrific for your enjoyment and peace of mind. We strongly recommend the factory extended packages. This is also a great selling point for your boat’s resale when trading for the bigger one.

Plan on your boat making a yard visit 30 days from its purchase and near the end of your basic warranty coverage, whether you are coming to us or we to you. Let’s set these dates now and Mayer will take care of the rest.

If you are purchasing a used vessel, we should discuss a similar support package from the service department. Mayer suggests the following:

Moving? Let our staff disassemble then reassemble your boat in her final location and provide continuity of service. Mayer has provided these services throughout North America, the Bahamas, the Caribbean and Central America.

We suggest return trips be scheduled and priced into your original purchase. Let Mayer provide your parts and service and put our experience to work.